Taking Care of your Awning

If in doubt, don't wind it out!

Bad Weather

There is no standard test that an awning can be subjected to. The most important condition to consider is gusting wind. Wind speed can change very quickly and it is this that can damage an awning. The awning is designed to be fully wound out, although it is possible to partially wind it out if preferred. However, if weather conditions are very poor, it is advisable not to wind it out at all. Taking care to ensure that your awning is not in use during harsh conditions will allow you to enjoy many more years of use.

If the awning has been left out during rain, if possible, try to retract it once it has dried out. If this is not possible, the awning may be retracted and then let back out once the conditions allow, so that the cover may dry naturally.


Although the awning is designed to be rained on and the cover is water and rot proof, it is NOT a snow canopy and it is very important that snow does not lay on the cover. This will ensure that the cover is not damaged by the weight of the snow which can put great strain on the fittings and arms, potentially making the awning dangerous. It is important to ensure that the awning is retracted before snow or ice build up on the cover. Additionally, any snow which may have fallen on the awning must be brushed off before winding the awning back in. If the awning is retracted with snow or ice still on the cover, this may cause the cover to burst at the seams.


If you wish to clean the cover, do NOT use soapy water on acrylic materials (you may do so on PVC material). The soap itself could go mouldy making the cover unsightly. Instead, carefully brush the cover and wash off the debris with clean water. The more regularly the cover is cleaned, the easier the cleaning process will be each time. Please not that it is important NOT to apply undue pressure to the cover as this can damage the material. The majority of the hardware is powder-coated and can be easily cleaned with a mild soapy solution. It is important that the cover is fully dry before being retracted.

Ground-lock supports

If ground-lock support poles are provided, it is important to make sure that they are fitted at all times when the awning is out. These poles securely anchor the front rail, making the whole structure much more stable. That said, in very harsh weather conditions, simply using these support poles does not ensure that the awning will be completely safe. In such conditions we would advise that the awning be retracted back into the box.

When retracting the awning, please note that the support poles must be removed, especially if the awning is electrically operated. If the awning is operated with the support poles still attached, this will put strain on the electric motor, potentially damaging it and thus shortening its life.

If after reading this you still have doubts, please give us a call on 01482 32 66 57.

Taking Care of your Shutter

How to get the most out of your shutter


Regular cleaning of the shutter can help to ensure smooth operation. Over time, dirt and debris can settle and become trapped in the mechanism which can impede the shutter's performance. We advise that you clean the shutter approximately every 6 months using mild soapy water and a sponge. Avoid the use of scrubbing brushes and steel wool which can damage the shutter's surface, and make sure to thouroughly dry the shutter before operating again.

Performance Checks

It is also important to perform regular checks on your shutter so as to ensure that any damage or weakness is spotted before a problem may arrise which could potentially reduce the security of the premises. Ensuring that you check for smooth shutter operation as well as any general damage or signs of attempted forced entry can help to prevent this.


If your shutter is electrically operated it is vital that you do NOT operate it while locked. This puts strain on the motor which may cause serious problems. We recommend that if you wish to use locks with your electrically operated shutter you contact us for advice first, as there are ways to avoid this type of accident.

When lowering the shutter it is important to check that the operating area beneath the shutter curtain is clear before and during operation. If the shutter is lowered onto any form of obstruction, this may cause the curtain to buckle and break.

Damage & Repairs

If you believe that your shutter is damaged, please refrain from trying to operate it. It is best to seek professional advice to avoid causing further damage to the shutter. Please also note that our shutters are designed and manufactured to be used without additional lubrication.

Should you encounter issues with eletrically operated shutters being unresponsive, the problem can often be solved by checking the fuse and ensuring that the power has not been switched off. However, if this is not the case, and the issue persists, please contact us before attempting to repair the shutter yourself.

If you require further advice, please contact us on 01482 32 66 57.

We also operate a 24 hour emergency call out service. For urgent assistance please call 07949 03 35 53.

Please note that this service can incur a high cost. If the problem is not urgent, we would advise that you ring during normal office hours which are as follows:

Monday - 8:30am - 5:00pm
Tuesday - 8:30am - 5:00pm
Wednesday - 8:30am - 5:00pm
Thursday - 8:30am - 5:00pm
Friday - 8:30am - 4:30pm
Saturday - CLOSED
Sunday - CLOSED